Frequently Asked Questions

MOMENTS CAPTURED IN TIME

Terms & Conditions

In the following terms & conditions “the photographer” shall mean Amanda Dixon trading as The Portrait Lounge. “The client(s)” shall be those persons defined as named customers on the booking form (or via social media/website messages). The client(s) cannot vary these terms and conditions in any way unless such conditions are expressly agreed by the photographer in writing.

Copyright
Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images are protected by the Copyright, Designs and Patents Act 1988. It is contrary to the Act to copy or allow to be copied photographically/electronically or by any other means an image created as part of this contract without the permission of The Photographer/s in writing.

Website Display & Promotional Usage
The client(s) hereby allow(s) the photographer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, sample albums etc. The photographer will aim to keep these photographs safe from any malicious activity but cannot be held liable or accountable for malicious actions carried out by persons other than Perfect Poses Photography employees.

Force Majeure or Act of God
The photographer will endeavour to put the client(s) in touch with another photographer in the event they are unable to attend on the wedding date due to any cause beyond their reasonable control e.g. sudden illness, injury, victim of crime, flooding etc. In the event of cancellation by the photographer, or in the very unlikely event of total photographic failure, liability shall be limited to a full refund of any fees paid.

Law
These Terms and Conditions shall be governed and construed in accordance with the Laws of England.

Liability
The Photographer shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to our customers arising from delay in transit. Where work is defective for any reason, including negligence, the photographer's liability (if any) shall be limited to rectifying such defect. Personal Accident Any directions issued to clients, their guests or employees during a photographic shoot are deemed to be at said persons own risk. The photographer cannot be held responsible for any personal accidents during a photographic shoot.

Licence
The Photographer shall be granted artistic licence in relation to the poses photographed, the location used and digital retouching. The Photographers’ judgement regarding the locations, poses and number of photographs taken shall be deemed to be correct.



Photographs and Images
All photograph and image sizes are nominal. The Photographer will provide a pleasing colour balance but cannot guarantee exact colour matching. In the case of part mono/part colour images, the colours used will be subject to the photographer’s artistic interpretation and will be deemed to be correct. All photographs supplied by Perfect Poses Photography are produced to the highest standards using the best quality materials and latest processing techniques. However, all photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass. Perfect Poses Photography cannot accept any responsibility for this gradual image deterioration. All pictures purchased are presumed to have been received in good condition unless the Client notifies Amanda Dixon in writing of any discrepancy or error within 14 days of receipt. Booking Fee
A non-refundable booking fee of £20 is charged when the client agrees this contract, this fee is deducted (in full) from the total price. The booking fee secures the time and services of the photographer for the shoot and is non-refundable or transferable in the event of cancellation.

Payment
The remaining balance (minus the booking fee) is be due in cleared funds 14 days prior to the date of ordering the images, if not paid all images will be deleted.

Cancellation
Cancellation less than 24 hours prior to date of the shoot will result in payment in full for the complete photographic coverage booked. Where no package has been specified on the booking form, it will be deemed that the client(s) have chosen a package to the value of £250. All cancellations must be in writing. When a shoot has been postponed (rather than cancelled) to a later date the photographer will retain the fee as long as the photographer can re-schedule for the new date and time. Where the photographer is able to re-book the date with an equivalent booking then the cancellation fee will be reduced to the original booking fee.

Prices
All services and/or goods are supplied at the current prices ruling at the time of each individual payment and are subject to change without prior notice. The photographer is not VAT registered so VAT is not quoted (nor is it charged).

Refund Policy
The photographer will not refund, nor accept the return of/refusal to pay charges for, any technically acceptable photograph supplied either in print or in electronic format. No exception can be made as we cannot be held responsible for individual tastes or exceptions.

Retouching
Retouching and artist finishing is available as an optional extra and the final output and finish of any image that is re-touched will be at the photographer’s discretion. Storage of Images Original digital images are kept on an active file for three months, after which time the raw images are stored in a secure location (access to these images is solely limited to the photographer). If the computer or hard drive was to fail then the photographer does not accept any liability.

Photographs will be stored for two weeks following the shoot, images can be emailed over for viewing with strict copyright. Once the order is received the photographer will edit and email or send cd back with in 7-21 days. Payment is required UPTO two weeks after the order is taken and images will not be edited until full payment is received (this can delay your arrival date) The full raw images will be kept for three months after the photoshoot, after this date the images you have bought will be the only ones kept.

Social media
Any negative unnecessary comments will result in all images being deleted and no refund will be given from deposit paid.

Complaints
Any complaints should first be raised by the client with the photographer in writing within 21 days from the date of receipt of images. The Photographer reserves the right to amend these Terms and Conditions without prior notice.

By paying a deposit or by completing the photoshoot you are thereby agreeing to each and every point this contract includes. This contract does not need to be signed to be agreed.
Testimonials

Amanda's photography is beautiful. She did an autumn shoot for my son. She really captures amazing shots, she caught the little twinkle in his eye and his cheeky personality. Highly recommend!

Sarah

Amanda did a newborn photo shoot for us, she put us straight at ease & our 4 year old Daughter took to Amanda straight away. The photos Amanda took were amazing, nothing was too much trouble for her. She had so much patience with our Daughters & even gave our newborn her bottle to get her sleepy & ready for the shoot!! We would never use anyone else for our photos, Amanda has such a talent with the photos she takes & nothing is too much trouble

Helen

Amanda did a fairy shoot for us and captured our very new tiny bundle of joy in the photos just perfectly in a little bath whilst her sister were jumping in the stream. Amazing photographer, highly recommend.

Lyndsey

My 2 girls had their portfolios done by Amanda. Made us all feel welcome, even let us go and get our dog so he could be photographed too. Time was no issue we were never rushed and let the girls have some input with ideas for their pictures. Excellent photographs taken by an excellent photographer. We will be using Amanda at perfect poses again without a doubt. Ali

Alison

I did a boudoir photo shoot with Amanda as a gift for my husband for our wedding. I'd looked at numerous studios and they were so expensive I'd nearly given up on the idea. A friend of mine recommended I speak to Amanda so I requested a quote and was pleasantly surprised by the cost. Amanda sorted everything for me including hair and make up at her studio. All I had to do was turn up with my outfits. After the shoot, I met with Amanda to choose my pictures and she even retouched some of them to my specifications. I'd absolutely recommend Amanda for any shoot, you will get professional, friendly service at a very competitive price! 5 stats all around!

Hayley

5* photographer!!! Amanda shot our newborn baby photos and they are just amazing! She is so professional but makes you feel so comfortable in front of the camera! Her patience with a newborn and our family dog to get the perfect photos was just fantastic! She has so many props and ideas it was nearly impossible to pick just a few - we will definitely be having our family photos with Amanda every time!

Katie

Amanda is absolutely amazing as both a photographer and editor. Since I found her doing children’s frozen shoots including dresses makeup and hair in the studio a few years ago she’s been my go to photographer for everything! When she expanded into pet portraits we began to use her as a business for good quality photos. She’s excellent with dogs - my Rottweiler, chihuahua and Pomeranian all love her and so do most of my clients!

Karla

Our family have benefitted from Amanda's talent on several occassions over the last few years. She is a very versatile photographer and produces great images both in the studio and on location. We have enjoyed a fairy photo shoots, school portraits and a family sitting with our dog. All were great fun and Amanda put us all at ease in front of the camera. She is great with children and sensitive to individual needs ... 10/10 ... we would recommend Amanda and Perfect Poses Photography to anyone for ANY occassion.

Tamsin

Featured Galleries

WEDDING GALLERY
MATERNITY & BABY GALLERY
PET GALLERY
COMMERCIAL & SEASONAL GALLERY
CHILDREN & FAMILY GALLERY

CONTACT

The Portrait Lounge
Fernwood drive (off green lane)
Rugeley
WS15 2GS

Tel: 07399866598
Email: thestudio@theportraitlounge.co.uk

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